Dermalogica's concept of Face Mapping is that journey to help you understand client's skin, and it begins with a conversation. Face Mapping transforms a simple retail interaction into a lasting relationship based on warmth, knowledge and trust. You start by asking friendly, open ended questions that clues you in on their skin type, lifestyle, and skin conditions/concerns. It establishes you as the go-to skin care professional, and keeps you as a point of contact for your client's skin care needs!

Tools Needed: Pen and Paper